The Engagement Systems Coordinator, reports to the Regional Journey Manager, and will work closely with National and Regional programme and Fundraising teams.
This is a full-time position, based in either Kuala Lumpur, Bangkok, Jakarta or Manila. Citizens of Malaysia, Thailand, Indonesia and the Philippines are encouraged to apply.
Duties and Responsibilities
- Analyse current systems, tools and ways of working to draw key recommendations for optimisation of priority digital systems, including greenpeace.org and Hubspot, taking into consideration relevance to GPSEA’s objectives and capacity, usability and effectiveness.
- Analyse and propose UX updates to systems that are underperforming and assist teams in optimising through testing and training.
- Project manage the implementation of new and upgrading of Engagement systems in Greenpeace Southeast Asia
- Lead digital metrics standardisation work enabling the journey model development.
- Collaborate with global, regional and national teams on the implementation, normalisation and upkeep of key engagement systems.
- Project manage updates and rollouts of key systems across GPSEA
- Knowledge Sharing: Knowledge and/or experience in sharing information across networks to encourage the development of social movements and the communication of issues to different audiences
- Be the point of contact ensuring good communication flow and collaboration for engagement systems between global and local teams.
- Analyse campaign/project needs and internal resources and engage external contributors as required.
- Lead and maintain a healthy community of practice within GPSEA that ensures high level communication and participation.
Prioritise key deliverables and manage delivery according to agreed timelines and standards. - Collaborating with the regional journey team and country teams lead the database team in the maintenance and optimisation of dashboards to deliver regular reporting with recommendations to teams and management.
Assess effectiveness of current capacity, systems and procedures in order to propose improvements through optimisation of systems or resource development. - Optimise and adapt processes and procedures in response to emerging trends, changing operational demands and stakeholder feedback.
Skills and Experience Required
- Significant (5 years+) professional experience, preferably involving Digital project management, User Experience, Online Marketing, or similar fields
- Ability to provide coaching and mentoring to individuals and teams
- Knowledge and/or experience in meeting and surpassing requirements by setting high standards for the condition of outputs
- Knowledge and/or experience in addressing organizational objectives by developing calculated approaches that integrate an openness to and awareness of diversity across cultures
- Ability to communicate complex information in a simple and accessible way
- Strong skills in written and spoken English (required) and another regional language (plus)
- Experience in working effectively to tight deadlines within multiple projects
- Flexibility around working hours (there will be some coordination required with global teams in different timezones)
Application Guidelines
Interested candidates are invited to (1) write Letter of Introduction, explaining why you are qualified for the position and why you want to work for Greenpeace, (2) fill out the attached Application form and email to [email protected]
New Deadline for Applications: 29 March 2022
As we receive a large number of applicants for our advertised vacancies, we are unable to respond to those applicants who have not been shortlisted and we apologize for this in advance. If you do not hear from us within two weeks of the closing date, please assume that you have not been shortlisted.